return policy
Most resale businesses are all-sales-final (looking at you, REI in-store used gear). Our mission is to create the best possible experience for buying/selling used gear, so we’ve designed a policy that gives you ample time (30 days) to consider your purchase.
The Basics:
Refund Method: All purchases are for IN-STORE CREDIT and not for cash back. Credit is added digitally to a customer account and never expires!
Refund Amount: Returns that meet the below criteria will receive credit for the full purchase amount. Additional use, tags missing, or items returned outside of 30 days will be considered on a case-by-case basis.
Item Condition: All items must be returned with the Wonderland TAGS STILL ATTACHED and in their original condition with no additional use.
Time Frame: You may return items within 30 days of the original purchase date.
Proof of Purchase: You must provide a receipt (electronic or paper.)
Exclusions & Exceptions:
Items sold during certain sale events (e.g. Sample Sales, End-of-Season Sales) are final-sale and cannot be returned. These exclusions will be visible during check-out.
While all items are sold in “as-is” condition, if you find a defect or have an issue with an item please contact us so that a Store Manager can assess if it qualifies for an exception to our Return Policy.
Store Credit Processing Time:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that a store credit has been applied to your customer or consignor account.
Thank you again for being a part of our community dedicated to keeping gear in the wild and out of the landfill!
We say it in the store all the time: only buy it if you need it.
But, just in case you change your mind, here’s how we can help.
Personally, our policy is to return to pretty places visited with good friends.